Wherever conventional security systems have been installed, the control room sits at the heart of a security installation, bringing together video surveillance, access control and fire control into one room. It serves as a central space where a large physical facility or physically dispersed service can be monitored and controlled by security guards. Understanding the functional expectations of the control room goes a long way in enhancing overall organization security.
CCTV system operators are the link between the system technology and its effective use. An operator’s performance will largely determine the level of service provided by the system. The operators of public area CCTV systems are fast becoming integral players in entire organization security organization management, for crime prevention, incident scene management and in investigation teams