Advanced Supervisory Skills Certificate Course

Product Description

Overview

Supervisors and managers are tasked to make sure that things are done correctly and at the right time. However, managing people has gradually evolved, and most experienced supervisors must learn to adapt to the change. Some “old” supervisory techniques may no longer work. In this seminar, you will be taught the best practices in management, and how to supervise a team in the most effective manner.

By attending this training course, participants will know how to:

• Identify the inner personal development dynamics needed to be a real leader
• Understand the significance of inter-personal relationship skills
• Self-coach Personal empowerment and team Motivation
• Know how to apply and practice supervisory skills
• Develop a proactive leadership life style
• Create an on-going action plan for success

Who is this course designed for?

This training course is designed for all potential and present personnel, that desire improving and enhancing their best quality competitive edge supervisory skills, through these dynamic leadership changing initiatives.

This training course therefore, is suitable to a wide range of professionals, but will greatly benefit:

• Upcoming managers / leaders
• Current leaders who want to expand their leadership skills
• Top leaders to sharpen them with the latest leadership research dynamics

Supervisors often report feeling “stuck in the middle”. This sandwich effect has a huge impact on productivity and morale. This course will help your supervisors find new and exciting challenges in their roles. Participants critique supervisory case studies and hypothetical issues from your industry.

 

Organizational benefits

organizations which nominate their employees to participate in this Advanced Supervisory Management Skills Training Course can benefit in the following ways:

• Benefit from a supervisory workforce equipped with new skills and knowledge to help the organisation to achieve its goals and objectives through effective leadership and management of teams
• Motivate your supervisors and increase their confidence to progress to the next level
• Enable your supervisors to avoid the common pitfalls at the more senior level through a greater understanding of corporate culture and organisational politics
• Equip your supervisors to make a significant contribution to steering the organisation in the desired direction and navigate their teams through complex obstacles
• Teach them how to form a clear and strategic succession plan
• Develop the skill of thinking and behaving like leaders

Individual benefits

Individuals who participate in this Advanced Supervisory Management Skills Training Course can gain from it in the following ways:

• Understand your own and others’ preferred team roles
• Learn how to motivate your teams
• Enhance existing skills and gain new ones
• Build relationships with other supervisors and learn from their practical experiences
• Gain new insights into your team’s preferences to increase motivation and productivity
• Be able to persuade decisions in the organisation by learning ethical influencing skills

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Outline of the Advanced Supervisory Skills Course:

Positive and Negative Workplace Behaviors

Supervisors need to be constantly vigilant of positive and negative behaviors in the workplace.

• Review an A-Z of positive and negative workplace behaviors
• Environmental impact of different workplace behaviors
• Intervention techniques
• Removing perceived injustices and moving on

Role Integration Techniques

• Understanding how your role fits with the organisational objectives
• Feeling comfortable aligning tasks with strategic objectives
• Feeling comfortable in the company of direct reports, managers and peers

Courageous Conversations and Performance Management

• Understanding the importance of courageous conversations
• Tallying the impact of rewards and recognition
• Calibrating the micromanagement and empowerment performance scales

Change Management

When organisations undergo change, it is often a stop/start affair. This session helps participants communicate the need for change and break down change barriers and silos.

• Critique a proven change management model
• Conduct an assessment of how change is communicated
• Understand the impact of change agents and change saboteurs

Problem Solving, Decision making and Time Management

• Defining problems
• Assessing risks and analyzing problems
• Problem-solving models and techniques
• Decision-making processes
• Time problems
• Prioritizing time
• Allocating resources

Problem Solving Tools for Escalated Issues

• The appreciative inquiry problem solving model
• Creating the environment that attracts great ideas
• Rewarding ideas and thinking thoughts through

Effective Communication

• What is communication?
• Three major levels of communication
• The significance of non-verbal communication
• Factors that affect your communication
• Communication chart
• Effective ways to communicate
• Brain communication impact
• Communication cycle
• Verbal communication
• Barriers to communication
• Team communications
• Delivering clear, concise messages

 

Effective Presentations and Decision Making

• How to make an effective presentation?
• 9 principles of effective communication
• Positive visual imaging
• How to be a good decision-maker
• Improving your ability to make decisions
• Planning a team meeting
• Running a team meeting
• Choosing the right words
• Communicating in writing

Emotional Intelligence & Team Building

EQ was not a stated need. But the statistically significant data picked up an EQ gap in team development. This module will help participants interact better with each other.

• Working with different personalities
• Working in culturally diverse environments with different ethnicity
• Team building strategies
• Getting productivity through people

Power & Influence

• What is personal empowerment?
• Sources of personal power
• Developing your mind and attitude
• Practicing appreciation and character influence
• Mind – think – power
• Know the impact of teleological thinking
• The replacement principle
• Building your power
• Using your power
• Building trust and believability: walking your talk
• 10 essential qualities of a top supervisor
• Planning for your future – developing yourself
• How to stay motivated?

The Nuts and Bolts

Note: This program can be conducted as in-house training at your organization

Course Methodology

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionnaires
• Group Work
• Discussion
• Presentation